GRAF CLASSICS
GENERAL TERMS AND CONDITIONS OF SALE
Transparency and trust are important to us. Here you will find detailed information about our sales processes.
Purchase process for watches in the shop
At GRAF CLASSICS, we place great importance on a transparent and straightforward purchasing process. For watches available in our shop, the following procedure applies:
1
Make a sales inquiry
Once you have found a watch in our collection, you can submit a purchase inquiry via our website, by email, or by phone.
2
Receipt of the offer
We will prepare a detailed offer for you, including all relevant information about the watch, the price, and the available delivery options.
3
Payment deadline
After receiving our offer, you have three business days to complete the payment. We offer various payment options: bank transfer, cash payment upon personal handover, or payment via a secure payment link provided by us.
4
Delivery of the watch
Once your payment has been received, we will organize the delivery of your watch. You have the following options:
5
Personal handover:
We will deliver the watch personally to your home or to an agreed location.
6
Collection from the showroom:
You visit our showroom and pick up the watch in person.
7
Insured shipping:
We ship the watch via insured courier.
To ensure the highest level of security for you, all our watches come with complete documentation and a GRAF CLASSICS Certificate of Authenticity. Each watch has been carefully inspected by our experts.
Purchase process for "Find My Watch" service
Our exclusive “Find My Watch” service allows you to locate rare and hard-to-find timepieces. The process differs from a regular purchase and is as follows:
1
Selecting your desired watch
After a detailed consultation, you will decide which specific watch or model you are looking for.
2
Preparation of an offer
We will prepare a preliminary offer based on your requirements and current market conditions.
3
Search for your dream watch
Once you have approved the offer, we will begin actively searching for your desired watch in our international network.
4
Presentation of specific examples
We will present you with specific watches that match your criteria. If necessary, we will provide an adjusted offer based on the watch’s condition, year of manufacture, or accompanying accessories.
5
Deposit for the selected watch
Once you have decided on a specific watch, a deposit of 50% of the purchase price is required. This deposit serves as a binding commitment to purchase.
6
Organization and preparation of delivery
We organize the procurement of the watch and prepare everything for delivery, including final testing and certification.
7
Final payment and delivery
The remaining balance is due either upon delivery or before the watch is shipped. You have the following delivery options:
8
Personal handover:
For customers in the area, we offer personal delivery, for example to your home.
9
Collection from the showroom:
You visit our showroom and pick up the watch in person.
10
Insured shipping:
Alternatively, we will ship the watch by insured courier.
The "Find My Watch" service offers you access to timepieces that are often unavailable on the regular market. Our experts will guide you throughout the entire process, ensuring a transparent and secure transaction.
Discretion and data protection
At GRAF CLASSICS, discretion is paramount. All customer data and transactions are treated with the utmost confidentiality. Personal information is used only to process the purchase and will not be shared with third parties unless necessary to fulfill the contract.
Shipping conditions
At GRAF CLASSICS, we place great importance on the safe and reliable shipping of your valuable timepieces. Our shipping conditions at a glance:
All watches are fully insured and shipped with a tracking number so you can check the status of your shipment at any time.
We ship insured parcels worldwide with reputable and specialized courier services.
Each shipment is provided with a tracking number, which will be communicated to you after shipment.
Shipping will only take place after full payment has been received.
Häufig gestellte Fragen (FAQ)
If you have any further questions regarding our terms and conditions of sale, please contact us personally at +41 79 371 15 71 or by email at info@grafclassics.com.
General Terms and Conditions (GTC) – Graf Classics
Graf Classics
Owner: Leonard Graf
Rheinsichtweg 2
8274 Tägerwilen, Switzerland
VAT number: CHE-177.289.356
1
Scope
These General Terms and Conditions (GTC) apply to all sales, consultations, and services provided by Graf Classics, regardless of whether they are conducted in person, by phone, by email, via WhatsApp, or through any other means. Deviating terms and conditions of the customer are only recognized if they have been expressly confirmed in writing by Graf Classics.
2
Offer and conclusion of contract
All offers made by Graf Classics are non-binding and without obligation. A contract is only concluded once Graf Classics has confirmed the order or sale verbally or in writing, or upon delivery of the goods. All prices are stated in Swiss francs (CHF).
3
Sales types
Graf Classics sells:
a) Watches from its own inventory (“Direct Sale”)
b) Watches on behalf of clients (“Commission Sale”)
Both types of sales are subject to the following provisions, unless expressly agreed otherwise.
4
Prices and payment terms
The purchase price must be paid in the agreed amount.
Accepted payment methods are:
• Cash payment upon delivery
• Card payment upon delivery (all major debit cards, no credit cards)
• Bank transfer (prepayment; payment must be received before delivery)
Shipping or handover will only take place after full payment has been received.
5
Prices and payment terms
Shipping by Graf Classics is carried out exclusively as insured value transport. Graf Classics is liable for the shipment until proven delivery to the buyer, provided there is no fault on the part of the shipping service provider. In the event of a verified shipping loss, Graf Classics will seek compensation through transport insurance. Personal delivery is considered complete upon handover to the buyer.
6
Retention of title
The goods remain the property of Graf Classics until full payment has been received. If payment is not made in full, Graf Classics reserves the right to reclaim the goods.
7
Warranty and guarantee
Graf Classics guarantees the authenticity of every watch sold.
For mechanical watches, Graf Classics provides a mechanical warranty of twelve (12) months from the date of purchase.
This warranty covers only mechanical defects that are not caused by improper handling or external interference.
The following wear parts are excluded from the warranty:
• Gaskets
• Strap (metal, leather, textile, etc.)
• Crown
• Crystal
Any intervention by third parties (e.g., watchmakers or service providers outside of Graf Classics) will immediately void both the warranty and the authenticity guarantee.
8
Return and revocation
As a rule, there is no right of return or withdrawal. Each sale is binding once the contract has been concluded.
9
Commission sales
In commission sales, Graf Classics sells a watch entrusted by the customer in its own name but on the customer’s account.
Storage:
During the consignment period, the watch, box, and accompanying documents are stored in a bank safe by Graf Classics.
Price Agreement and Commission:
Before accepting the watch, a minimum or target price is agreed upon with the customer. The commission structure is determined individually and documented in writing.
Risk Allocation:
The risk of loss, theft, or damage during storage or the sales process lies with the customer, unless expressly agreed otherwise.
Completion of Sale:
A commission sale is considered complete once the buyer has paid the agreed purchase price in full.
10
Product descriptions and images
All descriptions, photos, and representations of watches on the website, in offers, or in other media are provided for general information purposes. Minor differences in color or texture between the images and the actual product may occur and do not constitute a defect. The condition of the watch at the time of the sale is decisive.
11
Liability
Graf Classics is liable only for damages caused by intentional or grossly negligent conduct. No liability is assumed for indirect damages, loss of profit, or consequential damages. Graf Classics accepts no liability for any damage resulting from repairs or interventions by third parties.
12
Data protection
Graf Classics collects and processes personal data exclusively in accordance with legal requirements. Further information can be found in the privacy policy on the Graf Classics website.
13
Right of withdrawal / cancellation by Graf Classics
Graf Classics reserves the right to withdraw from the contract or cancel an order if legitimate reasons exist.
Such reasons may include, in particular, payment defaults, missing payment confirmations in the case of prepayment, doubts about the buyer’s creditworthiness, or unforeseen delivery obstacles.
In the event of a cancellation, any payments already made will be refunded immediately.
Further claims by the buyer are excluded.
14
Applicable law and place of jurisdiction
Swiss law applies exclusively. The place of jurisdiction is Kreuzlingen (Canton of Thurgau).
15
Severability clause
Should any provision of these Terms and Conditions be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
Supplementary clauses for commission contracts
These provisions supplement the general terms and conditions of Graf Classics and apply to all commission transactions:
1
Assumption:
Graf Classics accepts the watch, including box and documentation, on consignment and stores it in a bank safe.
2
Price agreement:
A minimum or target price is agreed upon in writing. The amount of commission depends on individual agreement.
3
Sales process:
Graf Classics is authorized to sell the watch in its own name.
The sale is considered completed once the buyer has paid the full purchase price.
4
Risk transfer:
The risk of loss, theft, or damage during storage and the sales process lies with the customer, unless expressly agreed otherwise.
5
Invoice:
After the sale is completed, the agreed amount will be paid out to the customer, minus the commission.
6
Liability:
Graf Classics is liable only for damages caused by intentional or grossly negligent actions.
7
Applicable law and place of jurisdiction:
Swiss law applies exclusively. The place of jurisdiction is Kreuzlingen (TG).